Senior Technical Support Engineer
New
C
ChainguardOpen-source software security
Canada - Remote; United States - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years supporting enterprise customers; 3+ years with Linux, Docker and Kubernetes.
- Required Skills
- AWSDockerGCPKubernetesAzureCI/CDLinuxTerraformGitHubHelm
Requirements
- Have 5+ years of experience supporting enterprise customers.
- Have 3+ years of experience with Linux, Docker, and Kubernetes.
- Have experience with CI/CD, GitHub, Helm charts, Terraform, and open-source software.
- Have experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
- Bring strong written and verbal communication skills.
- Be able to work across Engineering, Customer Success, and other teams.
- Hold a bachelor’s degree, preferably in a STEM field, or have equivalent real-world experience.
- Be available to participate in an on-call rotation covering after-hours, weekends, and holidays.
- Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus.
- CKA, CKAD, CKS, or KCSA certifications are a plus.
- Startup experience is a plus.
Responsibilities
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
- Engage Engineering to escalate customer issues and investigate bugs.
- Keep customers informed and manage service-level expectations.
- Explain technical issues clearly to technical and non-technical customers.
- Write detailed issue documentation and contribute content to the Knowledge Base.
- Prioritize the support queue and proactively guide issues toward resolution.
- Share bugs, feature requests, and customer feedback with Engineering and go-to-market teams.
- Participate in an on-call rotation for after-hours, weekend, and holiday support.
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