Senior Technical Support Engineer - Federal
New
J
JobgetherIndustrial cybersecurity
Based in the United StatesFull-TimeSenior
SalaryAnnual salary of $96,000. Competitive equity package.
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Job Details
- Experience
- At least 4 years of experience in technical support, systems engineering, or a related technical field.
- Required Skills
- AWSPostgreSQLElasticSearchKubernetesRabbitmqGrafanaPrometheus
Requirements
- At least 4 years of experience in technical support, systems engineering, or a related technical field.
- Proficiency in Linux administration and troubleshooting.
- Hands-on experience with Kubernetes and hardware diagnostics.
- Experience with cloud platforms, particularly AWS.
- Familiarity with RabbitMQ, Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and PostgreSQL.
- Strong troubleshooting capabilities across APIs, networking, and hybrid cloud and on-premises environments.
- A proactive, customer-focused approach to resolving technical challenges.
- Ability to learn new technologies and tools quickly.
- Experience in OT, ICS, or industrial cybersecurity environments is a bonus.
- Familiarity with the platform or comparable cybersecurity solutions is a bonus.
- Knowledge of industrial communication protocols such as Modbus, DNP3, and OPC is a bonus.
- Experience supporting enterprise customers in regulated industries is a bonus.
Responsibilities
- Provide advanced technical support for the platform and manage escalated tickets requiring in-depth troubleshooting.
- Diagnose and resolve complex issues involving Kubernetes, Linux, hardware, cloud infrastructure, and platform components.
- Reproduce reported problems in laboratory environments, analyze logs, review documentation, and identify solutions.
- Escalate unresolved cases to Engineering Support with investigation findings, attempted resolutions, and relevant technical context documented.
- Collaborate with internal teams to share technical insights and improve support workflows.
- Contribute to knowledge base content and maintain internal knowledge resources.
- Communicate with customers throughout troubleshooting, providing timely updates and clear explanations.
- Participate in escalation engineering and weekend on-call rotations, covering up to one weekend per month.
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