Fraud Operations Lead

New

DakotaFintech payments

Location: United States; Secondary Locations: United Kingdom, Spain; Workplace: RemoteFull-TimeLead

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 5–8 years in fraud operations, risk operations, or fraud investigations

Have 5–8 years of experience in fraud operations, risk operations, or fraud investigations.
Have experience in a fintech, payment services provider, card issuer, program manager, processor, or bank.
Have experience maintaining fraud policies and controls, including writing or updating procedures, setting thresholds, and documenting decisions for leadership or audit.
Have experience working directly with bank partners on fraud and dispute reporting, oversight requests, and exam or audit support.
Have hands-on experience running manual review queues, making case decisions, and meeting SLAs.
Understand card fraud fundamentals, including authorization signals, card testing, and account takeover.
Have experience configuring and tuning rules in a transaction monitoring or fraud platform.
Be comfortable using data and AI tools to examine alert and case history, identify patterns, and improve rules and alerts.
Nice to have: experience resolving and reporting on disputes and chargebacks, including Regulation E timelines and Visa and Mastercard operating rules.
Nice to have: crypto or stablecoin experience, including blockchain analytics tools such as TRM or Chainalysis.

Maintain anti-fraud policies, controls, and thresholds, and produce fraud metrics for leadership.
Triage and investigate alerts and cases across cards, ACH, wire, and stablecoin transfers.
Lead post-mortems when fraud incidents occur.
Handle fraud escalations from banking and processing partners and internal teams.
Own card disputes and chargebacks, including provisional credit, representment, network deadlines, and Regulation E timelines.
Prepare fraud and dispute reports for bank partners and respond to oversight requests.
Design scalable fraud management processes using AI tools to reduce manual work.
Tune anti-fraud rules, identify emerging patterns, measure false-positive rates and alert-to-case conversion, and partner with Compliance and Engineering on changes.
Help shape fraud operations roadmaps and tooling decisions.

View Full Description & ApplyYou'll be redirected to the employer's site