Operations Lead
New
U
UpliftB2C subscriptions
Location: Remote, GlobalFull-TimeLead
Salary not disclosed
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Job Details
Requirements
- Have hands-on experience in Payments or Operations in B2C subscription products.
- Understand payment infrastructure and payment flow mechanics, including PSPs, routing, cascading, decline codes, 3DS, and recurring billing.
- Have experience optimizing payment processes and improving payment success rates.
- Understand chargeback management, refunds, fraud prevention, and payment system compliance requirements.
- Have strong analytical skills and understand LTV, retention, churn, and subscription business metrics.
- Be able to demonstrate measurable results from improving payment metrics, including changes made and revenue generated or retained.
- Have experience independently analyzing problems, finding solutions, and implementing them.
- Be able to prioritize work by its impact on product revenue and profitability.
- Nice to have: experience with Customer Operations, retention mechanics, and customer journey optimization.
- Nice to have: experience with reputation management and review platforms such as Trustpilot.
- Nice to have: experience automating operational processes, including with AI tools.
- Nice to have: experience with payment systems in Tier-1 markets or coordinating a Support team or operational areas.
Responsibilities
- Analyze the payment funnel, identify payment losses, and find revenue opportunities.
- Improve approval rates for initial and recurring payments by testing hypotheses and evaluating their financial impact.
- Develop payment infrastructure by working with current PSPs, onboarding providers, and optimizing routing and cascading.
- Monitor payment and compliance metrics and reduce chargebacks, refunds, and fraud.
- Improve unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios.
- Analyze user churn and identify opportunities to increase retention and reduce churn.
- Develop Customer Operations and improve customer experience across the subscription lifecycle.
- Improve product reputation and customer experience, including growing positive Trustpilot reviews.
- Optimize and automate operational processes to improve efficiency and reduce costs.
- Identify problem areas, implement improvements, assess their impact, and coordinate initiatives with payment providers and internal teams.
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