Background Screening & Fulfillment Specialist
New
S
SnappyCXBackground screening
Location: Manila, PH, Monday – Friday, 9:00 AM – 5:00 PM ESTFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills, both written and verbal
- Required Skills
- English communication
Requirements
- Have hands-on experience working for a US-based background screening company, background check provider, or Consumer Reporting Agency (CRA).
- Have demonstrable experience processing and fulfilling background screening orders for the US market.
- Understand US background screening processes, including criminal record searches, record verification, research, and report preparation.
- Have practical knowledge of the Fair Credit Reporting Act (FCRA) and its application to screening operations.
- Have experience using background screening platforms, databases, or order management systems.
- Have excellent written and verbal English communication skills for communicating with US-based clients.
- Demonstrate critical thinking, judgment, and problem-solving abilities.
- Work independently and handle unexpected situations with sound judgment.
- Bring strong attention to detail, accuracy, and organizational skills.
- Manage multiple orders and meet turnaround time expectations.
- Familiarity with employment, education, professional license, and reference verification processes is an advantage.
- Experience in client account management, customer-facing work, sales, marketing, or business development in the industry is an advantage.
Responsibilities
- Process and fulfill background screening orders for US-based clients.
- Conduct background research and searches using databases, court records, and other authorized resources.
- Perform criminal record searches and applicable background screening verifications.
- Review and verify information for accuracy and completeness, and identify discrepancies or issues for further investigation.
- Prepare and deliver accurate background screening reports within established turnaround times.
- Document screening activities and update order statuses throughout fulfillment.
- Communicate order progress, results, and outstanding requirements to clients, responding to inquiries and escalating complex issues.
- Handle administrative tasks related to order processing, documentation, and account management.
- Support sales, marketing, and other operational activities during slower fulfillment periods.
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