Web & IT Systems Administrator Virtual Assistant
J
JobgetherHealthcare IT
Based in IndiaPart-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills, both written and verbal
- Experience
- At least 2 years of experience in website maintenance, IT support, or systems administration.
- Required Skills
- HTMLCSSJavascriptHIPAA
Requirements
- At least 2 years of experience in website maintenance, IT support, or systems administration.
- Demonstrated experience administering and troubleshooting RingCentral.
- Practical website maintenance skills, including HTML, CSS, and basic JavaScript.
- Experience managing user accounts and permissions, including employee onboarding and offboarding.
- Knowledge of multifactor authentication, access security, phishing prevention, and backup practices.
- Strong understanding of website hosting, domains, and technical troubleshooting.
- Excellent written and verbal English communication skills, including the ability to explain technical issues to nontechnical team members.
- Strong organizational skills, attention to detail, and technical documentation capabilities.
- Ability to investigate and resolve technical issues independently and recognize when escalation is necessary.
- Hands-on experience administering Zoho Enterprise and related applications is preferred.
- Familiarity with healthcare IT systems and HIPAA privacy and security requirements is preferred.
- Experience with eClinicalWorks or other EHR/EMR platforms is preferred.
- Knowledge of business application integrations, workflow automation, and AI-powered tools is preferred.
Responsibilities
- Maintain the GoDaddy-hosted website and update provider profiles, insurance information, content, and page elements.
- Troubleshoot website errors, forms, scripts, and chatbot functionality; make practical HTML, CSS, and JavaScript adjustments.
- Administer and troubleshoot Zoho applications, user accounts, settings, permissions, templates, forms, and workflows.
- Manage RingCentral accounts, extensions, call routing, and voicemail.
- Assist with VPN configuration, connectivity issues, and general technical support.
- Set up and remove employee and provider accounts, and maintain permissions, access records, and account documentation.
- Support administrative access to eClinicalWorks and payer or referral platforms, coordinating unresolved issues with vendors.
- Support multifactor authentication and routine security safeguards; identify suspicious activity and escalate potential incidents.
- Assist with approved application integrations and automations, including website chatbots and AI-assisted workflows.
- Document completed tasks, system configurations, vendors, subscriptions, licenses, and outstanding technical requests.
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