Technical Support Engineer
New
J
JobgetherOpen-source software
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years of experience providing technical support to enterprise customers; at least 2 years of hands-on experience with Linux, Docker, and Kubernetes.
- Required Skills
- AWSDockerGCPKubernetesMicrosoft AzureCI/CDLinuxTerraformGitHubHelm
Requirements
- At least 3 years of experience providing technical support to enterprise customers.
- At least 2 years of hands-on experience with Linux, Docker, and Kubernetes.
- Experience with DevOps technologies and practices, including CI/CD pipelines, GitHub, Helm Charts, Terraform, and open-source software.
- Familiarity with at least one major cloud platform: AWS, Microsoft Azure, or Google Cloud Platform (GCP).
- A bachelor's degree, preferably in a STEM-related field, or equivalent practical experience.
- Ability to participate in an on-call support rotation.
- Experience with AWS EKS is a plus.
- Understanding of security frameworks, software supply chain security, or vulnerability scanning is an advantage.
- Kubernetes certifications such as CKA, CKAD, CKS, or KCSA are highly desirable.
- Strong analytical and troubleshooting abilities, adaptability, and a proactive approach to problem-solving.
Responsibilities
- Manage, investigate, troubleshoot, and resolve complex customer issues related to containerized software images.
- Own and prioritize customer support requests and drive them toward timely resolution while meeting established SLAs.
- Escalate complex incidents to Engineering and help identify product bugs and technical solutions.
- Keep customers informed throughout troubleshooting and resolution.
- Explain technical concepts to technical and non-technical audiences.
- Document investigations, solutions, recurring issues, and troubleshooting procedures.
- Share customer feedback, product suggestions, feature requests, and technical challenges with Engineering and Go-to-Market teams.
- Work with Customer Success and internal stakeholders to support a consistent customer experience.
- Share knowledge and contribute to improving support practices.
- Participate in an on-call rotation covering after-hours, weekends, and holidays when required.
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