Vice President, Services
New
J
JobgetherEducation services
Fully remote working arrangement within the United States.Full-TimeVp
SalaryCompetitive annual base salary ranging from $225,000 to $254,000, depending on location, professional experience, skills, and internal equity considerations. Additional benefits and potential incentives beyond the stated base salary.
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Job Details
- Experience
- At least 12 years of professional experience, including 7 or more years in leadership positions within K-12 professional learning, coaching, or education services.
- Required Skills
- Cross-functional Team LeadershipFinancial analysisCoaching
Requirements
- At least 12 years of professional experience.
- At least 7 years in leadership positions within K-12 professional learning, coaching, or education services.
- Experience managing delivery teams and maintaining accountability for service quality, operational performance, and customer outcomes.
- Strong understanding of K-12 district leadership, purchasing decisions, implementation, and evaluation of service effectiveness.
- Ability to develop and execute services strategies and translate customer needs into instructionally strong, commercially viable, scalable offerings.
- Experience partnering with Sales and Marketing on service offerings, value propositions, sales activities, and customer commitments.
- Ability to lead through other leaders while maintaining standards for facilitation, coaching, professional learning, and customer experience.
- Experience using customer feedback, field insights, financial information, and operational data to guide decisions and improve delivery.
- Cross-functional leadership and collaboration capabilities across Product, Research, Learning, Customer Success, Sales, Marketing, Finance, and Operations.
- Strategic thinking, decision-making, and problem-solving abilities.
- Communication and stakeholder management skills, including influencing senior leaders and building alignment.
- Bachelor's degree required.
Responsibilities
- Set the strategy for the services product line, deciding which offerings to develop, improve, expand, or retire.
- Balance free and paid services and digital, virtual, and in-person delivery models.
- Use customer insights, implementation evidence, field feedback, and performance data to identify portfolio gaps and new opportunities.
- Partner with Research and Content teams to develop instructionally rigorous professional learning materials.
- Collaborate with Sales and Marketing on service positioning, target audiences, value propositions, and sales guidance.
- Work with Product leadership to develop connected training and support offerings.
- Partner with Finance and Revenue Operations on pricing, delivery costs, revenue, and margins.
- Set professional learning standards and measure delivery quality, participant learning, practical application, and implementation progress.
- Lead recruitment, onboarding, certification, professional development, and performance management for more than 200 facilitators and coaches.
- Oversee Service Operations, including staffing, scheduling, workforce deployment, capacity planning, utilization, systems, and financial performance.
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