Client Success Manager
New
J
JobgetherDigital marketing
Based in BrazilFull-TimeManager
Salary1,600 - 2,000 USD per month
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Job Details
- Experience
- At least 3 years of professional experience in Client Success, Account Management, or another client-facing role within the digital marketing industry.
- Required Skills
- Lead GenerationDigital MarketingAccount Management
Requirements
- At least 3 years of professional experience in Client Success, Account Management, or another client-facing role within the digital marketing industry.
- Understand sales funnels, lead generation strategies, customer journeys, and conversion-focused marketing principles.
- Have experience conducting client onboarding sessions, discovery calls, and marketing strategy discussions.
- Be familiar with landing pages, email marketing, CRM systems, and marketing automation.
- Interpret marketing performance data and campaign metrics, and identify opportunities for improvement.
- Have experience managing client relationships, handling concerns, maintaining satisfaction, and supporting retention and renewals.
- Communicate verbally and in writing, and lead strategic conversations with business owners.
- Manage multiple client accounts, priorities, and follow-up activities independently.
- Work autonomously in a fully remote environment and collaborate with founders and cross-functional marketing teams.
- Nice to have: Experience with Facebook and Instagram advertising through Meta Ads Manager.
- Nice to have: Familiarity with GoHighLevel, ClickFunnels, or similar CRM, sales funnel, and marketing automation platforms.
- Nice to have: Digital marketing agency experience, CRO, campaign reporting, performance analysis, client renewals, and upselling.
Responsibilities
- Review onboarding questionnaires to understand client objectives, audiences, offers, marketing activities, and service requirements.
- Lead onboarding, discovery, and strategy calls and guide clients through the onboarding experience.
- Help clients define marketing goals and develop sales funnel strategies aligned with their needs and services.
- Document client requirements, recommendations, action plans, and approved strategies for delivery teams.
- Build and maintain client relationships, lead check-ins, provide updates, and resolve concerns.
- Monitor client satisfaction and engagement, identify cancellation risks, and recommend retention strategies.
- Track contract renewals and follow up with clients through the renewal process.
- Review campaign results and metrics, identify performance gaps, and develop optimization recommendations with internal teams.
- Present campaign insights and approved recommendations to clients and internal stakeholders.
- Maintain client documentation and track follow-up actions and communication with delivery teams.
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