Customer Success Manager
New
W
WhippyCustomer success SaaS
This is a remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; the workday starts at 8am ET.Full-TimeMiddle
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 2-5 years in a customer-facing role (customer success, account management) at a technical SaaS product.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 2-5 years in a customer-facing role, such as customer success or account management, at a technical SaaS product.
- Communicate clearly in writing and on calls, set expectations, and proactively keep customers and teammates informed.
- Be comfortable learning technical products and building useful solutions with tools; coding is not required.
- Demonstrate strategic and commercial judgment, including comfort owning a number and discussing upgrades.
- Take initiative, stay organized, and manage an account book independently.
- Be curious, coachable, open to feedback, and able to learn quickly.
- Be based in Latin America or the US and fluent in written and spoken English.
- Be able to work Eastern hours, with the workday starting at 8am ET.
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Own a book of business from onboarding through renewal and expansion as the single point of contact.
- Run a proactive account cadence with prepared calls, agendas, mutual success plans, and follow-through.
- Learn Whippy's products and customers' businesses, then build workflows, AI agents, and automations to address customer problems.
- Prioritize multiple customers and projects based on impact, and proactively identify issues before they escalate.
- Own gross and net revenue retention, connect product usage to customer business outcomes, and report value using relevant metrics.
- Identify expansion signals and pass warm leads to sales when customer usage outgrows the contract.
- Turn customer wins into case studies, references, and testimonials.
- Share customer feedback with product, sales, and engineering, and experiment with and document improvements.
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