Senior Strategic Customer Success Manager
New
E
EnableSaaS pricing and rebates
Workplace type: Remote; Listing location: Toronto, ONFull-TimeManager
Salary136,537 - 194,805 USD per year
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Job Details
- Experience
- 6+ years of experience in the SaaS industry with proven Customer Success management background.
- Required Skills
- SalesforceSaaS
Requirements
- Have 6+ years of experience in the SaaS industry with a Customer Success management background.
- Have experience managing customers in Strategic and Enterprise segments.
- Have proven success developing and executing strategic account plans that deliver measurable retention and expansion outcomes.
- Have experience partnering with Revenue teams on renewals, upselling, and account growth.
- Demonstrate executive-level communication and relationship-building skills to establish credibility and influence C-suite stakeholders.
- Bring strong organizational and stakeholder-management skills to coordinate senior internal and external stakeholders.
- Be able to prioritize competing internal projects and act as an escalation point for team and customer concerns.
- Collaborate across functions while balancing customer success with company needs and opportunities.
- Adapt to a fast-changing environment.
- Prior experience in rebate, pricing, or supply chain is preferred.
- Experience with Force Management, MEDDPICC, or comparable enterprise account-management methodologies is preferred.
- Advanced training or certifications in Customer Success or related fields are preferred.
Responsibilities
- Own executive alignment across regions and business units for global customer accounts.
- Build trusted relationships with C-level executives, stakeholders, and economic buyers.
- Lead multi-threaded account plans, including champion mapping, whitespace analysis, opportunity strategy, and executive cadence.
- Maintain customer records and renewal and expansion forecasts in Hook, Salesforce, and Clari.
- Apply MEDDPICC qualification and Force Management methodology.
- Develop account strategies that support product adoption, retention, renewal, and expansion.
- Monitor and communicate customer value realization and platform adoption.
- Identify expansion opportunities, upsell and renewal paths, and at-risk accounts; develop strategies to mitigate churn.
- Coordinate with Sales and cross-functional teams to address customer needs and deliver customer engagement.
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