Customer Success Manager - French Speaker
New
S
SamsaraIoT software
Location: Remote - Canada; This role is open to candidates residing in Canada.Full-TimeManager
SalaryAnnual on-target earnings (OTE) range for full-time employees for this position: $78,412 — $101,475 CAD
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Job Details
- Languages
- English and French fluency.
- Experience
- 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Required Skills
- IoTProblem SolvingCustomer SuccessSaaSAccount Management
Requirements
- Have 2–4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Be fluent in English and French.
- Have experience supporting or working with technical products.
- Demonstrate strong priority management and emotional intelligence.
- Bring strong problem-solving skills and a solutions-oriented approach.
- Have a track record of building trust and communicating effectively with executives, Product and Engineering leadership, and software users.
- Hold a bachelor’s degree from a four-year institution.
- Be willing to travel to customers; travel is expected to be up to 0–15%.
- SaaS experience is preferred.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies is an additional advantage.
Responsibilities
- Partner with customers to help improve the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform.
- Create joint success plans outlining customer objectives, metrics, and timelines, and remove barriers to business value.
- Lead executive business reviews with customer decision-makers and Samsara executive leadership.
- Conduct customer workshops to understand operations and recommend workflow changes.
- Support implementations for French-speaking customers.
- Explain the Samsara platform’s capabilities to businesses across industries including field services, utilities, transportation, and school buses.
- Mentor the wider Customer Success and Support teams.
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