Customer Success Manager
G
GitLabDevSecOps software
Remote, North AmericaFull-TimeManager
SalaryUnited States Salary Range $85,200 — $144,000 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
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Job Details
- Required Skills
- GitCI/CDCustomer Success
Requirements
- Have experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
- Bring a background in customer success, professional services, technical account management, or a related function involving direct customer engagement.
- Understand Git and common branching strategies, including how customers use version control in their workflows.
- Know the software development lifecycle, including typical development pipelines and tooling.
- Be familiar with continuous integration, continuous deployment, and DevSecOps concepts and practices.
- Translate product usage data and technical details into actionable insights for technical and executive stakeholders.
- Build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
Responsibilities
- Build trusted advisor relationships with assigned customers, focusing on adoption, measurable outcomes, and satisfaction.
- Provide deployment guidance and operational best practices, and help customers establish a GitLab Center of Excellence.
- Lead and participate in workshops on using GitLab across the software development lifecycle.
- Monitor customer progress against key performance indicators and share insights with account stakeholders, customer sponsors, and executives.
- Translate product usage data into actionable recommendations to drive adoption and expansion.
- Manage regular customer touchpoints under service level agreements to review objectives and adjust plans.
- Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues, share customer feedback, and align on success plans.
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