Customer Success Manager
New
S
SecurityBridgeSAP cybersecurity
Fully remote within the Americas, Availability to work US Eastern or Central Time Zone business hours.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal communication skills in English.
- Experience
- 5+ years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology.
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology.
- Demonstrate experience managing contract renewals, commercial negotiations, and revenue retention.
- Bring experience in customer relationship management, churn prevention, and account growth.
- Have strong communication, negotiation, and stakeholder management skills.
- Be able to understand complex software solutions and communicate their business value.
- Demonstrate organizational, problem-solving, and cross-functional collaboration skills.
- Be proactive, self-motivated, and comfortable working independently in a remote environment.
- Have excellent written and verbal communication skills in English.
- Be willing to travel occasionally for customer meetings and events.
Responsibilities
- Serve as the primary commercial point of contact for assigned customers and build relationships with key stakeholders.
- Understand customer goals, challenges, and business needs to maximize satisfaction and outcomes.
- Coordinate with internal teams to ensure timely support and service delivery.
- Conduct regular customer meetings and business reviews, gather feedback, and strengthen relationships.
- Own the end-to-end renewal process, including pricing, contract terms, negotiations, and execution.
- Monitor customer health, identify churn risks, and develop retention strategies with internal teams.
- Maintain accurate customer records, renewal forecasts, and account activities.
- Identify upselling and cross-selling opportunities and collaborate with Sales to drive account expansion.
- Monitor product usage and adoption, coordinate customer training, and share customer feedback with internal teams.
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