- Own executive alignment across regions and business units for global customer accounts.
- Build trusted relationships with C-level executives, stakeholders, and economic buyers.
- Lead multi-threaded account plans, including champion mapping, whitespace analysis, opportunity strategy, and executive cadence.
- Maintain customer records and renewal and expansion forecasts in Hook, Salesforce, and Clari.
- Apply MEDDPICC qualification and Force Management methodology.
- Develop account strategies that support product adoption, retention, renewal, and expansion.
- Monitor and communicate customer value realization and platform adoption.
- Identify expansion opportunities, upsell and renewal paths, and at-risk accounts; develop strategies to mitigate churn.
- Coordinate with Sales and cross-functional teams to address customer needs and deliver customer engagement.
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