Fulfillment IQ

Overview: An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retai...

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Open Positions9

Remote, Mexico or Brazil basedContractSupply chain technologyPosted
  • Perform advanced diagnostics across functionality, configuration, integrations, extensions, and data.
  • Determine the appropriate resolution, workaround, or escalation path within service levels.
  • Document investigation steps, findings, business impact, and resolution.
  • Support rapid diagnosis and restoration during high-priority incidents.
  • Prepare escalations to Manhattan Associates with evidence, reproduction steps, and impact, and validate fixes.
  • Contribute to post-incident reviews and corrective action plans.
  • Identify recurring incidents and systemic risks, and run root cause analysis.
  • Build health checks, dashboards, and alerting to reduce incident volume and MTTR.
  • Validate fixes and support release readiness and post-release monitoring.
  • Write troubleshooting guides and known-error articles, and run clean shift handovers.
Showing 1 of 9 positions

About Fulfillment IQ

Overview: An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs. Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency. What We Do: Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process. Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success. Why We Stand Out: Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment. Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics. Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms. Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt. Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more. Connect with us to find answers to your supply chain inefficiencies and struggles. Website https://fulfillmentiq.com/

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