VP of Operations and Delivery
New
F
FUNDINGOLending software
Location: United States; Workplace: RemoteFull-TimeVp
Salary150,000 - 220,000 USD per year
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Job Details
- Required Skills
- SalesforceSaaS
Requirements
- Experience leading a Professional Services, implementation, or client-delivery function within a complex SaaS or enterprise software environment.
- Direct responsibility for a portfolio of concurrent customer implementations.
- Experience managing project managers, implementation consultants, or similar client-delivery professionals.
- Capability in capacity planning, resource allocation, portfolio management, and prioritization.
- Working knowledge of requirements gathering, implementation planning, scope management, UAT, go-live, and post-launch support.
- Experience managing difficult client situations and coaching teams through delivery challenges.
- Ability to create accountability without personally carrying every project.
- Track record of building practical operating processes that teams consistently use.
- Comfort working as both a strategic leader and hands-on operator in an evolving environment.
- Technical fluency to collaborate with Product, Engineering, QA, and technical implementation teams.
- Lending, fintech, financial software, Salesforce, or other highly configurable enterprise-platform experience is valuable but not required.
Responsibilities
- Lead the portfolio of active implementations and managed-services engagements, tracking milestones, risks, dependencies, commitments, and next steps.
- Manage and coach project managers and implementation team members, setting expectations and holding owners accountable.
- Plan capacity and allocate resources across project managers, implementation resources, and shared specialists.
- Run portfolio reviews, project-health reviews, resource planning, and escalation management.
- Identify delivery risks early and step into at-risk projects or client escalations when needed.
- Standardize project planning, status reporting, action tracking, requirements handoffs, UAT, go-live, and post-launch transitions.
- Partner with Solutions & Enablement, Sales, Product, Engineering, and QA on solution guidance, scoping, technical dependencies, and delivery blockers.
- Strengthen scope and change-order management, addressing timeline and commercial implications early.
- Build documentation, tools, processes, and performance metrics to improve delivery predictability and scalability.
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