- Lead the portfolio of active implementations and managed-services engagements, tracking milestones, risks, dependencies, commitments, and next steps.
- Manage and coach project managers and implementation team members, setting expectations and holding owners accountable.
- Plan capacity and allocate resources across project managers, implementation resources, and shared specialists.
- Run portfolio reviews, project-health reviews, resource planning, and escalation management.
- Identify delivery risks early and step into at-risk projects or client escalations when needed.
- Standardize project planning, status reporting, action tracking, requirements handoffs, UAT, go-live, and post-launch transitions.
- Partner with Solutions & Enablement, Sales, Product, Engineering, and QA on solution guidance, scoping, technical dependencies, and delivery blockers.
- Strengthen scope and change-order management, addressing timeline and commercial implications early.
- Build documentation, tools, processes, and performance metrics to improve delivery predictability and scalability.
SalesforceSaaS