Onboarding Coach
C
CloudbedsHospitality software
Location: Remote - (Philippines)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or ... at least 3 years of relevant SaaS industry experience in a customer-facing role
- Required Skills
- Project ManagementSalesforceSaaSTroubleshootingCustomer support
Requirements
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Demonstrate fluency in English.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
- A Project Management certification is recommended.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build client relationships that encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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