- Lead and grow the Tutor Operations team across tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations.
- Set ambitious goals, coach team members, give direct feedback, and support their growth.
- Shape Tutor's growth strategy with Product and bring frontline observations into roadmap decisions.
- Staff product launches with the operational support they need.
- Guide the team in maintaining the right tutor mix across subjects, grades, time slots, languages, and locales.
- Improve tutor quality and session reliability.
- Help the team provide fast, accurate support for families and tutors while increasing automation and reducing cost per contact.
- Prioritize team work, protect capacity, and connect operational processes to business outcomes.
Artificial IntelligenceData AnalysisPeople Management+1 more