Director of Partner Operations
New
M
myLaurelHealthcare
United StatesFull-TimeDirector
Salary$150,000 - $160,000 a year. The base salary range for this role is $150,000 to $160,000 annually, commensurate with experience. In addition, this position is eligible to participate in our annual incentive plan with a target bonus opportunity of up to 10% of base salary.
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Job Details
- Experience
- 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space.
- Required Skills
- Project Management
Requirements
- Have 5+ years of progressive experience in strategic account management, partner operations, or complex project management within the hospital or health system space.
- Hold a bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences, or a related field.
- Bring a demonstrable understanding of hospital clinical workflows, service line operations, and acute care delivery challenges.
- Have proven expertise leading and managing large-scale, complex implementation projects.
- Demonstrate executive-level communication, presentation, and negotiation skills.
- Be able to influence hospital administrators and clinical leadership.
- Be able to travel 25%–50% to manage partner relationships and implementations.
- Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred.
- Location in the greater New Orleans metropolitan area is preferred.
Responsibilities
- Own relationships, partner satisfaction, and clinical outcomes for assigned hospital system partners.
- Engage hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and integrate programs into hospital workflows.
- Demonstrate clinical and economic return on investment to executive stakeholders and identify partnership growth opportunities.
- Lead the full project lifecycle for new partner implementations, including planning, resource allocation, and risk management.
- Oversee clinical and operational onboarding and integration with hospital IT and EMR systems.
- Coordinate Product, Clinical Ops, and Technology teams to meet partner commitments and milestones.
- Present operational and clinical performance reports to internal and external executive stakeholders.
- Resolve complex clinical workflow issues as the highest-level operational escalation point.
- Translate performance reports and KPIs into strategic plans and operational adjustments.
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