Product Operations Director
New
J
JobgetherInsurance technology
Based in the United StatesFull-TimeDirector
SalaryCompetitive annual compensation ranging from $150,000 to $190,000 CAD, including base salary and, where applicable, variable or incentive compensation.
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Job Details
- Experience
- 12+ years of professional experience, including at least 10 years in product operations, product management, program management, and/or project management.
- Required Skills
- Project ManagementData AnalysisProduct ManagementProduct OperationsChange Management
Requirements
- Have 12+ years of professional experience, including at least 10 years in product operations, product management, program management, and/or project management.
- Demonstrate experience enabling teams with AI-powered tools and workflows, including agents, skills, connectors, and automations.
- Establish AI governance frameworks and manage access and data policies, with measurable improvements in efficiency or quality.
- Have end-to-end ownership experience for product tools and platforms, including strategy, implementation, adoption, ROI measurement, vendor negotiations, and contract management.
- Bring a strong technical understanding of integrated tooling infrastructure, system integrations, data flows, dashboards, and reporting architecture.
- Have experience building operating models, scalable processes, and repeatable organizational frameworks.
- Demonstrate change-management capability and ability to drive adoption across multidisciplinary teams.
- Influence stakeholders without formal authority and collaborate credibly with engineers, product leaders, and C-suite executives.
- Bring written communication and data analysis skills, including the ability to retrieve, interpret, and present data.
- Have facilitation and stakeholder-management skills for high-stakes cross-functional discussions and decision-making.
- Show curiosity about insurance technology and the evolving needs of the insurance industry.
Responsibilities
- Define AI enablement strategies, standards, and governance for Product and Engineering workflows, agents, skills, connectors, and automations.
- Own shared AI infrastructure, including skill registries, integrations, access controls, data guardrails, and automation capabilities.
- Evaluate AI tools, set adoption standards, measure business impact, and develop training programs.
- Oversee product operations tooling and integrations across analytics, roadmap management, customer feedback, and capability-mapping platforms.
- Set architecture, ownership, documentation, reliability, and data management standards for product tooling infrastructure.
- Manage the product tooling portfolio, including tool strategy, adoption, ROI, performance, and build-versus-buy decisions.
- Govern subscription architecture, instrumentation, tagging, privacy controls, access provisioning, and usage forecasting.
- Partner with Procurement on vendor contracts, renewals, expansions, governance, and quarterly business reviews.
- Lead operating-model change, cross-functional working groups, planning practices, and adoption initiatives.
- Develop customer-feedback, product-lifecycle, measurement, dashboard, and reporting mechanisms.
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