Key Account Manager, Edtech
New
J
JoVEEdTech
JapanFull-TimeManager
SalaryUncapped commission
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Job Details
- Languages
- Fluent communication skills in Japanese and English.
- Experience
- 3+ years of experience in account management or B2B sales
- Required Skills
- SalesforceNegotiationPresentation skillsAccount Management
Requirements
- Bachelor’s degree.
- 3+ years of experience in account management or B2B sales; EdTech, STEM Publishing, or SaaS experience preferred.
- Fluent communication skills in Japanese and English.
- Proven track record of managing contract renewals, reducing churn, and upselling existing accounts.
- Excellent presentation and negotiation skills, both in-person and online.
- Ability to translate usage data into actionable client strategies.
- Experience with Salesforce or similar CRM platforms to forecast renewals and manage an expansion pipeline.
- Self-motivated and proactive, with a focus on long-term customer success.
Responsibilities
- Own and meet renewal and expansion targets for existing institutional accounts in Japan.
- Plan and execute cross-sell and upsell opportunities to grow account value and revenue.
- Build and maintain strategic relationships with academic librarians, department heads, and faculty members.
- Conduct business reviews and usage analysis to demonstrate product adoption and ROI and highlight value.
- Analyze utilization trends to identify at-risk accounts and implement retention strategies.
- Work with Customer Success, Marketing, and Product teams to advocate for client needs and deliver on team targets.
- Attend trade shows and academic conferences, and conduct on-site visits to strengthen client relationships.
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