Customer Support Representative, LATAM
New
J
JoVEScientific education
Workable locations: Brazil. Mexico. Argentina. Colombia. Costa Rica. PeruFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Effectively and accurately communicate in English.
- Experience
- 2+ years of demonstrable experience in customer support roles, ideally supporting users of a digital platform.
- Required Skills
- SalesforceJiraZendeskCustomer support
Requirements
- Have a Bachelor’s degree.
- Have 2+ years of demonstrable experience in customer support roles, ideally supporting users of a digital platform.
- Be proficient with ticketing tools such as Zendesk, Jira, or Salesforce.
- Communicate effectively and accurately in English, verbally and in writing.
- Communicate clearly with technical and non-technical personnel.
- Have a basic understanding of KPIs and metrics.
- Have technical and diagnostic ability to diagnose problems above basics, along with basic mechanical skills.
- Accommodate flexible work schedules based on business needs.
- Be willing to work five days per week in a 24/7 operational environment, including weekends as part of the regular schedule.
Responsibilities
- Manage large amounts of incoming tickets.
- Answer product inquiries and accept and handle technical requests.
- Triage tickets to other teams.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Build customer relationships through open communication.
- Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
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