Customer Support Consultant, SaaS
New
S
SupportYourAppSaaS customer support
São Paulo, State of São Paulo, Brazil. Curitiba, State of Paraná, Brazil. Buenos Aires, Buenos Aires, Argentina. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Mexico City, Mexico City, Mexico. Salvador, State of Bahia, BrazilContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English skills (C1 for both spoken and written)
- Experience
- At least 6 months of experience in a customer support role
- Required Skills
- CybersecurityProblem SolvingStakeholder managementSaaSZendeskTroubleshootingCustomer support
Requirements
- Have excellent English skills at C1 level for both spoken and written communication.
- Have at least 6 months of experience in a customer support role.
- Have previous customer support experience in a SaaS or cybersecurity company.
- Have computer science knowledge.
- Be able to perform effectively in a fast-paced, high-volume environment.
- Demonstrate strong troubleshooting and problem-solving skills.
- Be able to manage tasks through to completion.
- Communicate clearly, professionally, and empathetically with customers.
- Have strong stakeholder management skills and work effectively across teams and customer groups.
- Have basic computer skills and the ability to work with CRM systems and support tools.
- Have a personal laptop or computer with at least 8 GB of RAM and a stable internet connection of at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via email and calls.
- Assist customers with product-related questions and technical troubleshooting.
- Respond to customer email inquiries in accordance with established service level agreements.
- Manage open support cases and track and update unresolved issues.
- Escalate complex or high-priority issues to the appropriate team.
- Communicate status updates to customers and internal stakeholders.
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