Customer Support Agent
New
T
TripleTenOnline education
Source API remote eligibility restrictions: Argentina, 15:00 - 00:00, Mexico City timeFull-TimeJunior
SalaryPayment of 600 USD gross fixed per month + 200 USD for performance bonuses.
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Job Details
- Languages
- Advanced level of English (C1) and Spanish (C1).
- Experience
- 2+ years of experience in Customer Support.
- Required Skills
- PythonHTMLCSSJavascriptHubSpotSlackNotionCustomer support
Requirements
- Have 2+ years of experience in Customer Support.
- Have an advanced level of English (C1).
- Have an advanced level of Spanish (C1).
- Be customer oriented and enjoy helping people.
- Be able to multitask.
- Have a general understanding of the IT industry.
- Have minimal experience with programming languages such as HTML, CSS, JavaScript, or Python.
- Help desk, call center, or related customer service experience is a nice to have.
Responsibilities
- Answer student questions in chat rooms and email channels.
- Support students throughout the learning process.
- Communicate with the student guidance team.
- Work with large amounts of information and structure it accordingly.
- Resolve students’ technical issues.
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