Junior Customer Support Representative
New
V
ValatamCustomer support
Workable locations: Venezuela, Bolivarian Republic of. Nicaragua. El Salvador. Colombia. Honduras. PeruFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent English (C1/C2) and Spanish.
- Experience
- 1 – 2 years of experience in administration or virtual assistance.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceData entryCRMCustomer support
Requirements
- Be fluent in English at C1/C2 level and Spanish.
- Have 1–2 years of experience in administration or virtual assistance.
- Be familiar with Google Workspace or Microsoft Office.
- Have a quiet home office.
- Have stable internet with at least 10 Mbps download and 2 Mbps upload speeds.
- Have a backup internet connection.
- A Bachelor’s or Associate’s degree is preferred.
Responsibilities
- Respond to routine inbound and outbound customer inquiries by phone, email, and live chat.
- Help customers with basic account updates, general inquiries, and standard technical or process troubleshooting.
- Identify complex or high-priority requests and escalate them to senior team members.
- Track pending communications and send routine reminders to support efficient resolution of inquiries.
- Update customer profiles, interaction logs, and records in internal databases and CRM tools.
- Collaborate with internal teams to gather information needed to resolve customer queries.
- Provide general administrative support to the customer service department.
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