Customer Service Representative
O
OperationsArmySaaS
ColombiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written communication skills in English
- Required Skills
- JiraSaaSSlackCustomer support
Requirements
- Have previous experience in a customer support role at a software company.
- Bring exceptional written communication skills in English.
- Be familiar with Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems.
- Be able to work remotely with minimal oversight.
- Be available to work Saturdays, Sundays, and three weekdays.
Responsibilities
- Respond to customer inquiries through Slack, support email, and ticketing systems such as Pylon.
- Meet service-level agreement targets.
- Work with AI-powered bots and escalate complex or sensitive issues for human resolution.
- Help new users with onboarding, first-time questions, and setup.
- Identify knowledge gaps and contribute to internal documentation and help articles.
- Coordinate with the core team during initial onboarding phases before transitioning to night-shift coverage.
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