Remote Customer Service Representative
New
O
OneTouch DirectContact center
MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDEREDFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years of customer service experience preferred.
- Required Skills
- Problem SolvingCustomer serviceCritical thinking
Requirements
- Have a high school diploma or equivalent.
- Have 1-2 years of customer service experience; this is preferred.
- Communicate effectively, verbally and in writing.
- Demonstrate problem-solving skills and the ability to think critically.
- Work independently and manage time effectively in a remote setting.
- Have a reliable internet connection and a quiet home office environment.
- Use a Windows 11 laptop or desktop with a webcam; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Meet the minimum processor requirement of a Dual-Core 2.0 GHz processor; Quad-Core is recommended.
- Have at least 16 GB of RAM and an Ethernet port.
- Use a USB noise-cancelling headset with a functioning microphone; it must be hardwired, not Bluetooth.
- Use a hardwired internet connection; Wi-Fi and cellular connections are not permitted.
- Meet the minimum internet speed of 50 Mbps download and 20 Mbps upload.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
View Full Description & ApplyYou'll be redirected to the employer's site
