Customer Service Representative (English/Spanish Bilingual)
New
F
FleetworthyFleet technology
Remote (United States)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual (English/Spanish) is a preference, but not required.
- Experience
- 1–2 years of customer service or client-facing experience
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficeProblem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Have an associate degree in Business, Communications, or a related field; a bachelor’s degree is preferred.
- Bring 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
- Demonstrate excellent verbal and written communication skills.
- Be able to build trust, de-escalate tense situations, and determine when to escalate customer issues.
- Be proficient with MS Office, including Excel, Word, Outlook, and PowerPoint; Excel is required.
- Be familiar with Salesforce or similar CRM systems.
- Bilingual English/Spanish is preferred but not required.
- Be organized and detail-oriented, and able to prioritize workload while maintaining accuracy and professionalism.
Responsibilities
- Serve as the first point of contact for customer inquiries by phone, chat, and email.
- Investigate and resolve customer issues, including billing questions, and determine when to resolve independently or escalate.
- Maintain and update customer accounts in internal platforms and CRM software.
- Collaborate with peers and internal partners to deliver timely resolutions.
- Share feedback, mentor newer colleagues, and participate in continuous improvement efforts.
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