Customer Onboarding Manager
New
M
MewsHospitality technology
Location: Spain; Location type: RemoteFull-TimeManager
Salary39,500 - 42,500 EUR per year
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Job Details
- Experience
- 3 to 5 years in SaaS onboarding, implementation or customer-facing technical roles
- Required Skills
- Project ManagementStakeholder management
Requirements
- Have 3 to 5 years of experience in SaaS onboarding, implementation or customer-facing technical roles.
- Have experience managing concurrent mid-market or enterprise implementations.
- Have experience with phased rollouts across multiple properties or regions.
- Demonstrate deep SaaS product knowledge, including configuring complex products and diagnosing integration issues.
- Be able to advise customers on product setup decisions.
- Bring communication and training skills for diverse customer stakeholders.
- Manage stakeholders across customers, Sales, Support and RevOps.
- Apply structured project management across several concurrent projects.
- Use AI in day-to-day work and critically evaluate its output before sharing.
Responsibilities
- Run several onboarding projects concurrently at different stages and levels of complexity, within SLA targets.
- Manage phased rollouts across multiple properties or regions.
- Configure the product for each customer, diagnose integration issues and advise on setup decisions.
- Identify configuration, data and timeline risks early.
- Train customer stakeholders, drive adoption through go-live and align Sales, Support and RevOps.
- Use AI to draft documentation, prepare for customer sessions and maintain efficient project tracking.
- Review AI-generated material for accuracy before sharing it with customers or colleagues.
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