Technical Implementation Specialist
New
R
RevinateHospitality SaaS
Workplace type: Remote; Listing location: Atlanta, GA / Austin, Texas, Flexible and adaptable to changing time zone requirements necessary to support internal and external customers.Full-TimeJunior
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- At least two (2) years of professional experience in a Project Management, Implementation, or Technical Configuration role
- Required Skills
- Project ManagementMS OfficeQuality AssuranceGoogle WorkspaceZendeskTroubleshooting
Requirements
- Have an associate's degree or equivalent training.
- Have at least two years of professional experience in project management, implementation, or technical configuration.
- Be able to manage a high volume of simultaneous implementation projects and competing priorities.
- Demonstrate technical aptitude and the ability to learn SaaS technologies quickly.
- Be able to identify technical issues and evaluate, recommend, and implement back-end solutions.
- Have intermediate to advanced proficiency with MS Office Suite and Google Workspace.
- Have experience using tools to track project deliverables and milestones.
- Be flexible with changing time zone requirements to support internal and external customers.
- Preferred: Experience configuring technical SaaS software and managing complex system integrations.
- Preferred: Familiarity with hospitality systems, including Property Management Systems such as Opera, roomMaster, or Maestro.
- Preferred: Experience with telephony products, network routing, or telecom configuration.
- Preferred: Experience with project management and support software such as Zendesk, JIRA, Asana, Rocketlane, Salesforce, and SendGrid.
Responsibilities
- Lead customer implementations end to end as the primary technical point of contact.
- Gather customer requirements and translate them into system configurations across product lines.
- Organize project meetings and communicate expectations, procedures, and requirements to stakeholders.
- Configure, customize, and set up SaaS systems and solutions.
- Coordinate with third-party software vendors to obtain technical details and resources for integrations.
- Validate implementation and functionality across internal systems and external integrations.
- Perform quality assurance and test product functionality and performance before launch.
- Troubleshoot onboarding issues, research customer inquiries, and resolve or escalate technical issues.
- Advise customers on platform use and liaise with product and engineering teams about requested enhancements.
- Maintain project documentation, SOPs, and knowledge resources.
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