- Lead the customer implementation process as the primary point of contact, ensuring adherence to the project timeline and a smooth onboarding experience.
- Drive project execution by collaborating with the project team, ensuring the timely completion of key deliverables and milestones.
- Organize and lead effective internal and external project meetings, including scheduling and preparation.
- Manage all project documentation and refine internal Standard Operating Procedures (SOPs).
- Serve as a subject matter expert for Revinate's product suite, advising customers on maximizing value.
- Validate and ensure the correct implementation, integration, and functionality of all project technical components.
- Resolve technical product issues encountered during implementation, including hands-on back-end configuration and troubleshooting.
- Coordinate with third-party Property Management System (PMS) vendors to acquire necessary integration details.
Project ManagementSalesforceStakeholder management+2 more