- Provide in-field dealer product training and troubleshooting.
- Direct and participate in on-site pool installation training and support.
- Assist with technical training and onboarding for new sales personnel.
- Coordinate warranty claim support and basic repairs with the Warranty Department.
- Participate in boot camps, trade shows, and other industry events as needed.
- Serve as a product expert on fiberglass and report competitive information and activity.
- Enter quality and related issues into the Customer Experience Portal credit system for approval and tracking.
- Support continuous improvement initiatives and help sales personnel achieve objectives and identify opportunities.
- Provide stakeholders with feedback and recommendations through reports and regular communications.
- Take ownership of consumer complaints and follow them through to resolution.
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