Technical Sales Specialist
New
L
Latham, The Pool CompanySwimming pool manufacturing
Location: USA Remote; Location: Remote (FL Area)Full-TimeSenior
SalarySalary Range: $75,000-$90,000; Bonus: SIP-15%
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Job Details
- Experience
- A minimum of five years of technical experience preferred.
- Required Skills
- Project ManagementMicrosoft ExcelProblem SolvingTroubleshootingCRM
Requirements
- An associate degree with technical certification is preferred.
- A minimum of five years of technical experience is preferred.
- A high school diploma may be substituted with commensurate experience and professional training.
- Demonstrate teamwork and project management skills.
- Be able to solve complex problems.
- Present professionally to customers and consumers as a subject matter expert and company representative.
- Be able to multitask, prioritize workload, maintain files, generate reports, and set and reach goals.
- Respond independently to common inquiries or complaints from customers, employees, and regulatory agencies.
- Present information effectively in oral and written form and maintain accurate records.
- Have intermediate computer skills, including spreadsheets, databases, word processing, and Microsoft Office products such as Outlook and Excel; CRM experience is preferred.
- Travel approximately 80% of the time and accommodate overnight travel as needed.
Responsibilities
- Provide in-field dealer product training and troubleshooting.
- Direct and participate in on-site pool installation training and support.
- Assist with technical training and onboarding for new sales personnel.
- Coordinate warranty claim support and basic repairs with the Warranty Department.
- Participate in boot camps, trade shows, and other industry events as needed.
- Serve as a product expert on fiberglass and report competitive information and activity.
- Enter quality and related issues into the Customer Experience Portal credit system for approval and tracking.
- Support continuous improvement initiatives and help sales personnel achieve objectives and identify opportunities.
- Provide stakeholders with feedback and recommendations through reports and regular communications.
- Take ownership of consumer complaints and follow them through to resolution.
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