Technical Documentation & Knowledge Management Specialist

New

Workplace Type: Remote. Must be located in San Antonio, TX.Full-TimeMiddle

Salary89,000 - 170,200 USD per year

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Job Details

Experience: 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or related fields.
Required Skills: JiraMicrosoft OfficeConfluenceGoogle Workspace

Have an associate degree or an equivalent combination of education, training, and relevant experience.
Have 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or a related field.
Demonstrate strong writing, editing, proofreading, organizational, and communication skills.
Have experience gathering and organizing information from multiple stakeholders and sources.
Be able to maintain confidential records and sensitive information.
Be proficient with Microsoft Office, Google Workspace, Adobe Acrobat, or similar productivity tools.
Have familiarity with Jira and Confluence through training, coursework, or practical experience.
Have experience using AI-assisted productivity tools for document development and knowledge organization.
Be able to manage multiple priorities and work independently.
A bachelor's degree completed or in progress is preferred.
Technical writing, Jira, Confluence, or knowledge-management training is preferred.
Experience creating standardized reports, templates, procedures, or training materials is preferred.
Familiarity with Agile, SDLC, AI, cybersecurity, cloud technologies, or related technical concepts is preferred.

Create, edit, review, and maintain SOPs, user guides, process documentation, knowledge articles, reports, and training materials.
Gather information from stakeholders, records, observations, and source documents to develop accurate content.
Translate complex information into clear, audience-appropriate documentation.
Maintain records, document repositories, templates, and content libraries.
Support Confluence spaces, page organization, templates, and knowledge-management activities.
Use Jira or similar tools to track tasks, documentation requests, and project activities.
Ensure documentation quality, consistency, version control, and compliance with established procedures.
Support process improvement, audit readiness, and operational documentation initiatives.
Use AI productivity tools for drafting, editing, summarization, and information organization, with human review and validation.
Collaborate with technical and non-technical stakeholders to validate content and support organizational goals.

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