Implementation Manager
New
M
MedispendSaaS, life sciences
Roles are open to candidates located anywhere in the US (United States)Full-TimeManager
SalaryThe expected annual base salary for this role is $80,000–$110,000, plus eligibility for bonus
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Job Details
- Experience
- 5+ years’ experience in a SaaS or other high-tech environment; 5+ years’ experience in project management and implementing software solutions.
- Required Skills
- Project ManagementJiraMicrosoft OfficeConfluenceRisk Management
Requirements
- Have 5+ years of experience in a SaaS or other high-tech environment.
- Have 5+ years of experience in project management and implementing software solutions.
- Be familiar with US and OUS Transparency and Compliance within the life sciences industry.
- Demonstrate a deep understanding of project management methodology, including project planning and risk management.
- Demonstrate the ability to build and maintain client relationships and manage expectations with clients and stakeholders at all organizational levels.
- Be able to manage multiple concurrent projects and shift priorities under tight deadlines.
- Have strong oral and written communication, facilitation, negotiation, and organizational skills.
- Be proficient with Mac and Windows MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
- A bachelor’s degree in Information Systems, Computer Science, or a related field is preferred.
- PMP certification and experience with Confluence, JIRA, Zendesk, and Smartsheet are a plus.
Responsibilities
- Manage client implementations from project kickoff through production deployment.
- Develop and maintain project plans, milestones, deliverables, risks, and dependencies with internal and client stakeholders.
- Communicate project updates and expectations to team members and management.
- Manage scope changes, identify potential crises, and develop contingency plans.
- Facilitate client discovery and solution-design sessions, document decisions, and define supported implementation approaches.
- Translate client business requirements into supported configurations, workflows, and technical solutions, and perform hands-on configuration.
- Coordinate development-team and client milestones and technical dependencies; review updates and support quality assurance and user acceptance testing.
- Track client testing issues and feedback, coordinate resolution, and diagnose and escalate client issues to development.
- Create workflow training materials and documentation, and conduct train-the-trainer sessions.
- Support Customer Success and Managed Services with customer support, data management and remediation, report generation, and implementation-process improvements.
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