Senior Manager, Client Management Operations
New
J
JobgetherHealthcare services
Remote working arrangement within the United States.Full-TimeManager
SalaryCompetitive annual salary ranging from $94,500 to $152,250, depending on experience, qualifications, and applicable market factors. Potential eligibility for additional bonuses and commissions as part of the compensation package.
Apply NowOpens the employer's application page
Job Details
- Experience
- At least one additional year of experience related to the functional area beyond the required qualifications. Minimum of 3 years of management experience.
- Required Skills
- Project ManagementResource PlanningChange Management
Requirements
- Hold a bachelor's degree in a relevant field or have equivalent professional experience.
- Have at least one additional year of experience related to the functional area beyond the required qualifications.
- Have at least 3 years of management experience, including hiring, training, work allocation, performance management, and direct-report development.
- Bring experience working in a fast-paced production or operational environment.
- Demonstrate the ability to manage complex systems, technical support functions, and challenging operational issues.
- Understand business processes, service delivery, workflow management, and operational performance improvement.
- Have strong leadership, team-building, stakeholder relationship-building, and cross-functional collaboration capabilities.
- Have organizational and project management skills to manage multiple priorities and coordinate resources.
- Be proficient with spreadsheet and word processing applications and able to navigate and manage multiple business and technical systems.
- Apply analytical and problem-solving skills to evaluate processes and recommend efficiency improvements.
- Communicate effectively in writing and verbally, including translating complex technical information for different audiences.
- Preferred: experience with Encounter and Compliance functions, technical teams, EDI file transmission operations, and related support infrastructure.
- Preferred: practical knowledge of EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets for healthcare membership data exchanges.
- Preferred: familiarity with Medicare and Medicaid requirements, operations, and product specifications, and experience in healthcare administration or membership services.
Responsibilities
- Lead operational strategy and planning for budgeting, staffing, resource allocation, and change management.
- Direct operational systems, processes, and services to meet business requirements and support efficient service delivery.
- Plan and lead the implementation, support, and adoption of workflow processes and technical systems.
- Assess technical systems, requirements, and limitations to identify opportunities for improvement and modernization.
- Build partnerships with business leaders and executives, communicate customer perspectives, and address complex business challenges.
- Develop and maintain enterprise-wide Service Level Agreements (SLAs), monitor them, and evaluate performance against service expectations.
- Analyze service delivery results, identify performance gaps, and recommend operational improvements.
- Translate business requirements into technical specifications and coordinate delivery through automated solutions.
- Identify process inefficiencies, implement system and procedural improvements, and pursue cost savings without compromising service quality.
- Lead, coach, and develop teams; manage performance, training, employee development, and team engagement.
View Full Description & ApplyYou'll be redirected to the employer's site
