Project Manager, Customer Experience
New
A
AmplifyK-12 education
Remote - United StatesContractMiddle
Salary85,000 - 95,000 USD per year
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Job Details
- Experience
- 3-5 years of experience in project management
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeData visualizationGoogle Workspace
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3-5 years of project management experience, including overseeing multiple complex, cross-functional projects or related initiatives simultaneously.
- Strong experience in the K-12 education landscape, such as school operations or EdTech.
- Experience designing and implementing end-to-end processes from a stated goal or outcome.
- Experience managing and prioritizing multiple projects to meet deadlines.
- Experience building data visualizations to communicate progress and support decision-making.
- Experience synthesizing disparate information into concise, actionable reports or other communications for varied audiences.
- Strong technology and data skills, including office suites such as Google, Apple, or Microsoft.
- Proficiency in Salesforce and similar platforms, and ability to learn new technology and software.
- Experience working across multiple teams and managers in complex, fast-paced, evolving situations.
- Experience maintaining scope, timelines, or quality standards with senior stakeholders outside your reporting line.
- Experience delivering work dependent on a technical or build partner outside your organization.
- Occasional travel, including onsite meetings a few times per year and travel for training as needed.
- Project management or related process certification and experience with project management tools are preferred.
Responsibilities
- Develop and maintain project plans, timelines, workflows, roadmaps, and trackers for projects and multi-workstream initiatives.
- Coordinate with team leaders and stakeholders to define milestones, scope, priorities, and project expectations.
- Monitor project performance data, analyze trends, and propose data-driven improvements.
- Unblock urgent project needs, escalate issues, and communicate risks, delays, and mitigation strategies.
- Develop stakeholder communication plans and provide progress visibility to executives and project teams.
- Coordinate and facilitate meetings, including scheduling, agendas, documentation, and clear next steps.
- Map current processes and identify opportunities for improvement, redundancies, and risks.
- Lead or support change management efforts and help teams adopt new processes and initiatives.
- Track partner-specific milestones, deliverables, and reporting cadence across professional development partnerships.
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