Healthcare Sales & Intake Consultant
New
R
ReWorks SolutionsABA healthcare
South Africa, US-aligned shifts; weekday coverage approximately 7:30 AM to 9:00 PM Eastern Time and Sunday coverage approximately 10:00 AM to 5:00 PM Eastern TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent verbal English communication skills
- Experience
- Approximately 5 years of experience in sales, telesales, inbound sales or lead conversion is preferred.
- Required Skills
- Negotiation
Requirements
- Approximately 5 years of experience in sales, telesales, inbound sales, or lead conversion is preferred.
- Strong experience handling inbound enquiries and outbound follow-up calls.
- Proven ability to convert enquiries into sales, appointments, or completed applications.
- Excellent verbal English communication skills and a confident, professional telephone manner.
- Strong objection-handling, negotiation, and persuasive communication skills.
- Ability to build rapport and establish trust quickly over the phone.
- Patient, empathetic, and emotionally intelligent approach when dealing with parents and families.
- Comfort following sales scripts while keeping conversations natural and engaging.
- Strong follow-up, organisational, and time-management skills.
- Computer literacy and experience working with CRM systems.
- Ability to work independently, manage multiple client accounts, and work toward measurable sales and conversion targets.
- Comfort working US-aligned shifts, with Sunday availability required and flexibility during the December holiday period.
Responsibilities
- Monitor incoming leads from Google, Facebook, and other digital advertising channels, and contact prospective families promptly.
- Make outbound follow-up calls and manage incoming calls from parents with questions about provider services.
- Build rapport with families, understand their needs, and explain the relevant ABA provider's services and intake process.
- Handle questions, concerns, and objections, and guide prospective families through intake forms.
- Follow up with interested families and schedule calls to support completion of intake.
- Identify qualified leads and transfer them to the relevant provider.
- Manage leads across client-specific CRM systems and calling systems.
- Document conversations, outcomes, lead statuses, and follow-up activities accurately.
- Monitor lead engagement, contact rates, and conversion progress while meeting response-time and call-activity targets.
- Participate in call reviews and coaching, and use feedback to improve communication and conversion results.
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