Patient Engagement Specialist
New
O
OpheliaTelehealth healthcare
Location: United States; #LI-Remote, Tuesday to Friday, 9:00 AM to 5:00 PM ET; Saturday, 8:30 AM to 4:30 PM ET; or Sunday, 8:30 AM to 4:30 PM ET; Monday to Thursday, 9:00 AM to 5:00 PM ET.Full-Time
Salary50,000 USD per year
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Job Details
- Required Skills
- DocumentationSlackCustomer support
Requirements
- Experience delivering patient experience or customer support, ideally at a consumer-focused healthcare company.
- Strong organizational skills and attention to detail, including maintaining patient records and accurate responses.
- Comfort using computer platforms, navigating new systems, and completing technology-related tasks efficiently.
- Experience in a high-volume communication environment, ideally using a ticketing system or similar tool.
- Flexibility to work some combination of evenings and weekends and occasional holidays.
- Ability to adapt to frequent change in a startup environment.
Responsibilities
- Practice active listening, empathy, and solution-focused approaches when engaging with patients.
- Prioritize communications across SMS, EMR, phone, meetings, and Slack.
- Provide emotional support, de-escalation, education, and patient advocacy.
- Complete professional documentation across relevant platforms.
- Follow defined processes, policies, confidentiality, compliance, and ethical standards.
- Manage inbound patient communications, assess urgency, and triage concerns to the appropriate team.
- Support visit scheduling and attendance, UDS coordination, patient data updates, technology troubleshooting, and patient discharge.
- Work autonomously and collaboratively within established procedures.
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