Patient Engagement Specialist
V
Vori HealthVirtual healthcare
Source API remote eligibility restrictions: Canada, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual (Written and Spoken) in Spanish and English (Nice-to-Have)
- Experience
- 2-5 years’ experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceGoogle WorkspaceSlackZendeskActive listening
Requirements
- Have 2–5 years’ experience in healthcare client success, preferably in a patient-facing or care-delivery role, high-performing enrollment, or consultative sales.
- Have experience using Zendesk or a similar customer management platform.
- Be proficient in Microsoft Office Suite, specifically Excel.
- Know customer service best practices and have a record of providing strong customer experiences.
- Demonstrate empathy, active listening, relationship-building, and the ability to identify member needs and explain the program persuasively by phone.
- Be organized and able to manage multiple tasks under pressure while maintaining clear communications and documentation.
- Have strong verbal and written communication and collaboration skills.
- Be adaptable in a fast-paced environment and comfortable with changing priorities.
- Be comfortable learning technology; experience with video chat, Google Suite, Slack, or electronic health records is useful.
- Be able to identify and prioritize urgent member needs and contribute to solving problems and continuous improvement.
- Spanish and English bilingual written and spoken skills are a nice-to-have.
Responsibilities
- Contact 50–75 eligible members daily to explain Vori Health’s services and support options.
- Respond to inbound member inquiries by phone and email.
- Build relationships with members by listening empathetically to their needs.
- Explain the program and its benefits to members and their support networks.
- Convert prospective patients into active Vori members and patients.
- Triage member needs and connect members with care teams for clinical support and care coordination.
- Obtain member consent, conduct enrollment surveys, and escalate urgent needs.
- Follow care team policies, escalation pathways, communication practices, and documentation standards.
- Share member and provider feedback with marketing and leadership teams.
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