Associate Patient Access Specialist

New

Hummingbird HealthcareHealthcare patient access

Remote (U.S.-based)Full-TimeEntry

Salary17 - 22 USD per hour

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Job Details

Have work experience helping people, such as in retail, hospitality, customer service, or another role requiring patience and professionalism.
Communicate clearly and remain calm when speaking with someone who is stressed.
Be confident using multiple systems at once and able to learn new software tools quickly.
Type at least 35 WPM accurately while managing patient calls.
Pay attention to detail and stay organized while handling several tasks.
Be open to feedback and eager to learn and build new skills.
Be curious about healthcare and how it works behind the scenes.
Be available for full-time work Monday through Friday; hours vary based on patient access center hours.
Give the role full attention during scheduled work hours; outside work must not overlap with the Hummingbird schedule.
Be on camera during training and when needed during the workday after training.

Answer patient calls about scheduling or updating appointments, referrals, test results, prescription refills, and MyChart support.
Listen to patients, ask clarifying questions, and guide them to the appropriate next step.
Recognize when a patient needs clinical support and escalate calls requiring medical guidance, urgent attention, or clinical review.
Use the phone system, reference materials, and Epic to schedule visits and update insurance and contact details.
Help patients set up MyChart accounts, reset passwords, and use features such as messaging and virtual visits.
Document calls clearly and follow established workflows.
Escalate complex questions to senior specialists or leads.
Participate in ongoing training and coaching to build consistency and accuracy.

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