Sales Operations Specialist
New
G
GuidePoint SecurityCybersecurity
Location: Remote; U.S. based onlyFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years in a customer service/sales support type role.
- Required Skills
- SalesforceMicrosoft OfficeCustomer service
Requirements
- High school diploma or GED required.
- Associate degree or equivalent from a two-year college or technical school preferred.
- At least 3 years in a customer service or sales support role.
- Prior experience with customer relationship management (CRM) software required.
- Intermediate-level experience with Microsoft Office and internet navigation.
- Solid math skills, including calculating margins, discounts, and percentages.
- Ability to work a flexible schedule.
- Self-motivated, detail-oriented, organized, and able to follow through.
- Able to manage multiple tasks, shifting priorities, and tight deadlines.
- Willingness to learn and use AI-enabled tools.
- IT industry background preferred.
- Salesforce.com experience preferred.
- Technical sales/support and outbound calling experience preferred.
- Willingness to travel up to 15% regionally.
Responsibilities
- Use Salesforce.com to generate quotes, track opportunities, and process orders.
- Respond promptly to internal and external inquiries.
- Suggest pricing and payment solutions that balance customer needs and pricing policies.
- Liaise between customers, vendors, and outside Sales Executives.
- Develop product, industry, vendor, and service-offering knowledge and maintain relationships with key vendors and customers.
- Attend regional forecast calls and analyze the pipeline to support forecast accuracy.
- Coordinate with Account Executives, Accounting, and Contracts to process and track orders.
- Assist the Marketing team with regional event planning and coordination.
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