Manager, Sales Operations Support
New
J
JobgetherSales operations
Based in the United StatesFull-TimeManager
Salary80,000 - 92,000 USD per year
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Job Details
- Experience
- 3–5 years of leadership experience; at least 5 years of experience with quote-to-cash workflows
- Required Skills
- SalesforceMicrosoft OfficeZendeskServiceNow
Requirements
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- 3–5 years of leadership experience, preferably managing operational or sales support teams.
- At least 5 years of experience with quote-to-cash workflows in consulting services, managed services, SaaS, or infrastructure solutions.
- Comprehensive understanding of standard quote-to-cash business processes.
- Strong working knowledge of Salesforce, Salesforce Service Cloud, and Salesforce CPQ.
- Experience with service request management platforms such as Zendesk or ServiceNow.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Strong process management skills and financial acumen.
- Analytical, problem-solving, and organizational abilities.
- Ability to coach team members, manage competing priorities, resolve escalations, and coordinate across departments.
- Comfort participating in virtual meetings and online training sessions, including meetings where camera use is expected.
Responsibilities
- Lead and manage Sales Operations Support Specialists supporting Account Executives with client-facing quotes, order bookings, and post-sales requests.
- Coach team members on internal and partner business processes, answer daily questions, and support professional development.
- Distribute incoming requests through the service request management system and balance workloads against service level agreements.
- Monitor aging requests, escalate delays, and take action to maintain service quality and response times.
- Provide overflow support and resolve complex or urgent requests.
- Coordinate time-off requests and team coverage to maintain continuity of operations.
- Ensure new orders are complete, accurate, and booked according to business processes and service level agreements.
- Coordinate month-end booking activities and ensure targeted orders are processed on schedule.
- Handle initial escalations from internal and external stakeholders, including Sales, Application Solution and Design, and Finance.
- Identify opportunities to improve efficiency, client support, and workflows; recommend process enhancements and contribute to change management initiatives.
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