BD Support Senior Manager
New
J
JobgetherProfessional services
This role is based in the United States.Full-TimeManager
SalaryAnnual base salary ranges by location: New York City, Silicon Valley, and San Francisco: $160,000–$210,000. Washington, D.C., Los Angeles, Orange County, Santa Monica, Sacramento, Boston, and Seattle: $155,000–$200,000. All other U.S. locations: $150,000–$185,000. Potential annual discretionary merit bonus based on organizational and individual performance.
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Job Details
- Experience
- 10+ years of marketing or business development experience; 3+ years of people management experience, including direct leadership of managers or team leads.
- Required Skills
- Business DevelopmentPeople ManagementMicrosoft OfficeServiceNowProcess improvement
Requirements
- 10+ years of marketing or business development experience, preferably within a legal or professional services environment.
- 3+ years of people management experience, including direct leadership of managers or team leads.
- Four-year college degree or equivalent professional experience; an MBA is preferred.
- Experience managing operational workflows, resource allocation, competing priorities, and service delivery in a complex environment.
- Ability to define KPIs, interpret performance data, identify operational challenges, and communicate recommendations to senior leadership.
- Experience driving process improvements, standardizing workflows, and implementing consistent service standards.
- Broad understanding of Business Development priorities and how a central support team can deliver organizational value.
- Ability to manage sensitive employee matters and resolve complex situations with discretion and emotional intelligence.
- High proficiency in Microsoft Office applications.
- Experience using business development systems, workflow platforms, and online databases, or ability to learn new tools quickly.
- Strong written and verbal communication skills, including providing direction, coaching team members, and engaging senior stakeholders.
- Ability to lead a team while remaining hands-on and responsive to day-to-day operational needs.
Responsibilities
- Lead and manage the central Business Development support team, including team leads and senior professionals.
- Set clear expectations, coach team members, and support performance, engagement, accountability, and service quality.
- Partner with HR on recruitment, onboarding, performance management, employee relations, and other people matters.
- Manage incoming requests and allocate resources through workflow platforms such as ServiceNow or equivalent systems.
- Monitor workload distribution, capacity, utilization, and overtime, adjusting resources to support sustainable service delivery.
- Coordinate special projects and collaborate with other BD teams on handoffs, priorities, and execution.
- Establish KPIs and analyze operational data to identify workload trends, performance issues, and skills gaps.
- Standardize recurring work such as pitches, credentials, directory submissions, and events.
- Identify process improvements and promote adoption of AI and other technology-enabled tools, including training the team on updated processes and systems.
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