Sales Operations Coordinator
New
F
FidusElectronic product development
United States; Fully remote roleFull-TimeSenior
SalaryAnnual profit-sharing bonus
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Job Details
- Languages
- Fluent in English
- Experience
- Minimum of five (5) years of experience in a Customer Service, Support or Sales focused role
- Required Skills
- SalesforceMicrosoft ExcelCustomer service
Requirements
- Have post-secondary education in a related field or equivalent professional work experience.
- Have a minimum of five years of experience in a customer service, support, or sales-focused role.
- Have experience in the technology sector or a professional services agency.
- Be proficient in Salesforce.
- Be proficient in MS Office, including Word, Excel, and Outlook.
- Be familiar with AI tools and show a drive to develop new skills.
- Be fluent in English.
- Have strong organizational skills and attention to detail.
- Be able to interact well with customers and other employees.
- Be able to work in an ever-changing and diverse environment.
- Experience with the Controlled Goods Program, aerospace, or defense industry is considered an asset.
Responsibilities
- Partner with local Business Managers to maintain account and client information and support ongoing and upcoming opportunities.
- Enter and maintain information in Salesforce, and create reports as requested.
- Assist with preparing client proposals, presentations, and quotations in accordance with Fidus Quality Standards.
- Field and qualify incoming leads in the CRM and ensure appropriate follow-up.
- Use the CRM database and LinkedIn to identify leads, introduce Fidus, and arrange meetings for Business Managers.
- Coordinate with the Sales Team to meet submission deadlines and maintain follow-up schedules.
- Track lost opportunities and support investigations into lost opportunities.
- Assist with marketing initiatives, including case studies, conferences, and brochures, in collaboration with Sales and Engineering.
- Review sales processes and recommend improvements to address changing business requirements.
- Liaise with estimation, project management, and finance to support timelines and provide sales activity information.
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