Collections Manager
J
JobgetherSaaS software
Remote work within the United States.Full-TimeManager
SalaryBase salary: $121,000–$148,000 USD annually
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Job Details
- Experience
- 5–7 years of experience in collections, accounts receivable, or revenue accounting
- Required Skills
- Microsoft ExcelGoogle SheetsNetSuite
Requirements
- Have 5–7 years of experience in collections, accounts receivable, or revenue accounting.
- Bring experience from a high-growth SaaS or software company, preferably.
- Demonstrate success reducing DSO and past-due balances through collections strategies and process improvements.
- Have experience managing enterprise B2B collections, negotiating with customer finance and procurement teams, and handling executive escalations.
- Have strong working knowledge of NetSuite, particularly accounts receivable, cash application, and customer records.
- Be familiar with Salesforce-to-NetSuite data flows and their impact on invoicing, payment terms, and customer information.
- Have advanced Excel or Google Sheets skills, including XLOOKUP, pivot tables, and managing large datasets for reconciliations and aging analysis.
- Understand accounts receivable reconciliations, cash application, credit risk, dispute resolution, and month-end close processes.
- Be able to identify process gaps and implement workflow improvements, automation, and scalable operational solutions.
- Be able to work independently, manage competing priorities, and guide or mentor colleagues.
- Maintain accurate financial records and audit-ready documentation.
Responsibilities
- Own the accounts receivable aging cycle, prioritize collection outreach, and drive timely payment of overdue accounts.
- Develop collection strategies for key and high-risk customers, negotiate payment plans, and manage executive-level escalations.
- Manage cash application, reconcile unapplied cash, investigate exceptions, and align the AR subledger with the general ledger.
- Conduct credit reviews, set credit limits, monitor customer exposure, and recommend account holds or payment-term changes.
- Resolve payment disputes, credit memos, and refund requests, and address recurring causes with Billing and Sales Operations.
- Build AR dashboards and report on collections performance, cash flow, account risk, and metrics such as DSO and aging trends.
- Improve collections and cash application workflows through scalable processes, automation, dunning workflows, and payment reminders.
- Complete monthly close activities, maintain audit-ready records, and support external audit requests.
- Partner with Finance, Sales, Legal, Deal Operations, Billing, IT, Treasury, and Accounting to resolve payment issues and improve quote-to-cash processes.
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