Lead Technical Onboarding Engineer

New

JobgetherGraph databases

Based in IndiaFull-TimeLead

Salary not disclosed

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Job Details

Experience: At least 5 years of experience in a customer-facing technical role
Required Skills: AWSGCPMicrosoft AzureTerraform

Have a Bachelor’s degree in Computer Science, Engineering, or another technical discipline, or equivalent practical experience.
Bring at least 5 years of experience in a customer-facing technical role such as Technical Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting.
Have experience acting as a technical lead, mentor, or escalation point while balancing implementation and team guidance.
Have practical experience designing, deploying, and managing production workloads in AWS, Azure, or Google Cloud Platform.
Understand enterprise networking, including VPC/VNet architectures, routing, peering, and private connectivity.
Have experience configuring enterprise identity and access management systems, including SSO, OIDC, SAML, and RBAC.
Demonstrate troubleshooting, problem-solving, and technical architecture skills, and the ability to explain complex concepts clearly.
Bring collaboration and communication skills, a customer-focused mindset, and the ability to manage multiple technical priorities.
Additional qualifications include Terraform, Ansible, Linux administration, Docker, Kubernetes, graph databases such as Neo4j, and Cypher query optimization.
Additional qualifications include observability tools such as Grafana, Prometheus, Datadog, CloudWatch, or Splunk; ETL and CDC technologies; and knowledge of SOC 2, GDPR, HIPAA, multi-region, and data residency architectures.

Lead technical discovery sessions with enterprise customers to define objectives, success criteria, milestones, and architectural risks.
Manage end-to-end onboarding, provisioning managed cloud database environments and self-managed clusters across AWS, Azure, and Google Cloud Platform.
Design and implement secure enterprise networking using VPC/VNet configurations, PrivateLink, private endpoints, and network peering.
Configure infrastructure security, including TLS/SSL, encryption at rest, SSO, OIDC/SAML authentication, and RBAC.
Design and support data ingestion pipelines, including bulk imports, stream processing, and CDC; advise on database drivers, connection pooling, and application performance.
Guide customers on observability, logging, monitoring, Cypher query optimization, and backup and recovery practices.
Produce architecture diagrams, Architectural Decision Records, deployment guides, and operational runbooks.
Serve as the onboarding team’s primary technical escalation point and mentor engineers through design reviews, troubleshooting, and customer engagements.
Coordinate team workload and account coverage, and identify improvements to onboarding processes, automation, tooling, and reusable architecture resources.

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