Lead Technical Onboarding Engineer
New
N
Neo4jGraph database
Remote: IndiaFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a technical, customer-facing role
- Required Skills
- AWSGCPAzureTerraform
Requirements
- Bachelor's degree in a technical discipline or equivalent practical experience.
- 5+ years of experience in a technical, customer-facing role such as onboarding engineering, solutions architecture, platform engineering, or technical consulting.
- Experience acting as a technical lead, mentor, or escalation point.
- Hands-on experience implementing solutions while guiding peers in a player-coach capacity.
- Experience architecting and deploying production workloads in AWS, Azure, or GCP.
- Deep proficiency in enterprise networking, including VPC/VNet architectures, routing protocols, peering, and PrivateLink or Private Endpoints.
- Experience configuring enterprise IAM, including SSO with OIDC or SAML and RBAC.
- Preferred: proficiency with Terraform and configuration management tools such as Ansible.
- Preferred: Linux administration, containerization, and Docker, Kubernetes, or managed container services experience.
- Preferred: graph database experience, ideally Neo4j, and Cypher query performance tuning.
- Preferred: familiarity with Grafana/Prometheus, Datadog, CloudWatch, Splunk, and enterprise data integration, ETL, or CDC tools.
- Preferred: exposure to SOC 2, GDPR, or HIPAA compliance and multi-region or data-residency deployment patterns.
Responsibilities
- Lead technical discovery sessions with enterprise customers to define success criteria, milestones, architecture patterns, and risk mitigation strategies.
- Guide provisioning of Neo4j AuraDB environments and self-managed clusters across AWS, Azure, and GCP, including secure network architectures.
- Implement system hardening, TLS/SSL termination, encryption at rest, enterprise SSO, and RBAC configurations.
- Architect data ingestion pipelines and advise customer development teams on Neo4j driver optimization, connection pooling, and retry logic.
- Help customers configure observability tools and provide guidance on Cypher query performance and backup and restore planning.
- Produce architecture diagrams, Architectural Decision Records, and runbooks for operational handoffs.
- Serve as the senior technical escalation point for complex customer architectures and troubleshooting.
- Mentor team members through design reviews, architecture discussions, and customer engagements.
- Balance account coverage across the team and synthesize field insights into reusable blueprints and improved onboarding methods, tooling, and automation.
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